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James L. Heskett
James L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contributi...ver másJames L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contribution Award in Services Management by the American Marketing Association.ver menos
Libros de James L. Heskett
Service Profit Chain The Value Profit Chain: Treat Employees Like Customers and Customers Like Calificación: 4 de 5 estrellas4/5Service Breakthroughs Calificación: 0 de 5 estrellas0 calificacionesWhat Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Calificación: 0 de 5 estrellas0 calificaciones
Audiolibros de James L. Heskett
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Calificación: 0 de 5 estrellas0 calificaciones