Creado por Kim Baxter

itil

CMDB Systems: Making Change Work in the Age of Cloud and Agile
Autor
ITIL Lifecycle Essentials: Your essential guide for the ITIL Foundation exam and beyond
Autor
The Definitive Guide to IT Service Metrics
Autor
ITIL Integration Exercises
Autor
Catalogs, Services and Portfolios: An ITSM success story
Autor
It's All About Relationships: What ITIL® doesn't tell you
Autor
Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
Autor
Implementing Service Quality based on ISO/IEC 20000: A Management Guide
Autor
The ITSM Iron Triangle: Incidents, changes and problems
Autor
ISO/IEC 20000: An Introduction to the global standard for service management
Autor
Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
Autor
Measuring your IT: Identifying the metrics that matter
Autor
Pragmatic Application of Service Management: The Five Anchor Approach
Autor
IT Governance: Implementing Frameworks and Standards for the Corporate Governance of IT
Autor
Value Stream Mapping: Reduce waste and maximise efficiency
Autor
Lean Process: From 'Get the Customer' to 'Keep the Customer'
Autor
Essential Event and Performance KPIs
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Value Stream Mapping: Lean Thinking, #2
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Lean For Dummies
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Six Sigma For Dummies
Autor
Architecting Itsm: A Reference of Configuration Items and Building Blocks for a Comprehensive It Service Management Infrastructure
Autor
Integrated Measurement - KPIs and Metrics for ITSM: A narrative account
Autor
Kaizen: How to use Kaizen for Increased Profitability and Organizational Excellence.: Business Process Management and Continuous Improvement Executive Guide series, #6
Autor
Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives
Autor
Release and Deployment: An ITSM narrative
Autor
Mastering ServiceNow - Second Edition
Autor
Servicing Itsm: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them
Autor
Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner
Autor
Problem Management: An implementation guide for the real world
Autor
ServiceNow IT Operations Management
Autor
Service Level Agreements: A legal and practical guide
Autor
The Lean Six Sigma Guide to Doing More With Less: Cut Costs, Reduce Waste, and Lower Your Overhead
Autor
IT Service Management: Support for your ITSM Foundation exam
Autor
Service Level Manager: Careers in IT service management
Autor
Making a Success of Managing and Working Remotely
Autor

itil

CMDB Systems: Making Change Work in the Age of Cloud and Agile

ITIL Lifecycle Essentials: Your essential guide for the ITIL Foundation exam and beyond

The Definitive Guide to IT Service Metrics

ITIL Integration Exercises

Catalogs, Services and Portfolios: An ITSM success story

It's All About Relationships: What ITIL® doesn't tell you

Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children

Implementing Service Quality based on ISO/IEC 20000: A Management Guide

The ITSM Iron Triangle: Incidents, changes and problems

ISO/IEC 20000: An Introduction to the global standard for service management

Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children

Measuring your IT: Identifying the metrics that matter

Pragmatic Application of Service Management: The Five Anchor Approach

IT Governance: Implementing Frameworks and Standards for the Corporate Governance of IT

Value Stream Mapping: Reduce waste and maximise efficiency

Lean Process: From 'Get the Customer' to 'Keep the Customer'

Essential Event and Performance KPIs

Value Stream Mapping: Lean Thinking, #2

Lean For Dummies

Six Sigma For Dummies

Architecting Itsm: A Reference of Configuration Items and Building Blocks for a Comprehensive It Service Management Infrastructure

Integrated Measurement - KPIs and Metrics for ITSM: A narrative account

Kaizen: How to use Kaizen for Increased Profitability and Organizational Excellence.: Business Process Management and Continuous Improvement Executive Guide series, #6

Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives

Release and Deployment: An ITSM narrative

Mastering ServiceNow - Second Edition

Servicing Itsm: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them

Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner

Problem Management: An implementation guide for the real world

ServiceNow IT Operations Management

Service Level Agreements: A legal and practical guide

The Lean Six Sigma Guide to Doing More With Less: Cut Costs, Reduce Waste, and Lower Your Overhead

IT Service Management: Support for your ITSM Foundation exam

Service Level Manager: Careers in IT service management

Making a Success of Managing and Working Remotely