- Libro electrónicoIntegrated Measurement - KPIs and Metrics for ITSMDaniel McLean
- Libro electrónicoThe ITSM Iron TriangleDaniel McLean
- Libro electrónicoCatalogs, Services and PortfoliosDaniel McLean
- Libro electrónicoRelease and DeploymentDaniel McLean
- Libro electrónicoAvailability and Capacity Management in the CloudDaniel McLean